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Frequently Asked Questions

dahcuti > Frequently Asked Questions

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Booking & Payment

How do I check prices and book an activity?

You can book an activity by clicking the “Book Now” button located below

 

Clicking on “Book Now” will open up a new panel where you can select your visit/redemption date, package types and number of pax/package. Here you can also check the prices before you book

 

Scroll to the bottom and you’ll find “Selected Package Details” where you can find out more details (package includes, itinerary, eligibility, important information)

How do I redeem DahcutiCash during check-out?

If you have available DahcutiCash balance, you can redeem any amount to discount your booking when you checkout. You can find the panel here, just under the Discount Code section during checkout (this feature is only available for registered users)

I've already made my booking, when will I receive my voucher/ticket?

Upon successful payment of your booking, you will receive a payment confirmation email instantly. A second email containing your voucher/ticket will be sent to you within 24 hours

Will it really take 24 hours to confirm my booking?

It depends. Some activities (for example attraction tickets) are confirmed electronically, and will only take 10-30 minutes to send your confirmation. Meanwhile, some tours and staycation packages require us to manually confirm with the operator/supplier first, and can take up to 24 hours.

I just received the confirmation email, where can I find my voucher?

If you’re a registered user, you can easily find your voucher in your user dashboard. Look for the “View Voucher” button. A copy will also be sent to your registered email.

My booking status is still pending, what does it mean?

If your booking status is still Pending, it means that our payment processor hasn’t received your payment yet. In this scenario, you can still perform the payment without making a new booking. Simply click on your booking, then click the “Make An Online Payment” button to perform the payment

If you have made the payment but the status is still Pending, there might be some delay in the payment processing. If it’s already 30 minutes and it’s still Pending, please contact us

I have already booked and paid but I booked the wrong date/entered the wrong contact details, what do I do?

Please Whatsapp us immediately and inform us that you wish to amend the details. If the voucher/ticket has not been issued yet, amendments are still possible. Once the voucher/ticket is issued, no cancellations, refunds or amendments are possible

 

Cancellation & Refund

The attraction is closed on the day of my visit, what do I do?

If your voucher/ticket is fixed-date and the attraction is confirmed to be closed, please contact us as soon as possible. We may be able to reschedule to a different date. 

If your voucher/ticket is open-dated, it’s advisable to check with the attraction for alternative days that you can visit

The barcode/QR code on the voucher doesn't work, what should I do?

All our tickets/vouchers are sourced from reputable and trustworthy suppliers/wholesalers/operators. We are confident that the vouchers we issue to you will work 99.9% of the time. However, there is a small chance that there might be a 1) technical glitch or 2) printing/pdf quality that causes the QR code/barcode on the voucher/ticket to be unreadable.

Remain calm and report this issue to us. We will quickly reissue the voucher to you. And if it still doesn’t work, we will investigate the matter and give you a full refund.

My booking is non-refundable, can I still cancel?

Please contact us and we will look at it on a case by case basis. Is your reason a legitimate cause to cancel the booking?

We can try to request a cancellation & refund from the operator/supplier (subject to approval) if:

The attraction has closed down due to a natural disaster/unforeseen emergency maintenance
The activity/tour is not able to proceed due to bad weather conditions/vehicle broke down
The operator has decided to cancel the activity
There must be sufficient proof for all the above, for example a screenshot of the closure notice, or written approval from the operator

These reasons are not acceptable to cancel a non-refundable booking:

Last minute plan change
Buyers remorse
No show or missed the activity/tour
Personal reasons like my house is flooded/burnt down or I am infected with COVID-19 (please claim from your travel insurance for scenarios like these)

Do you have a Money Back Guarantee policy?

Yes, we do. In the event that the activity/tour/ticket are fully booked/sold out, we will fully refund your money back to you, no questions asked

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